Warranty & Returns – Summary FAQ

3 Month Warranty On All Technogeek Products
“Do you have a guarantee or warranty?”

Yes – Technogeek only chooses to stock the very best quality products from professional China manufacturers. The quality is guaranteed.

All products are checked for perfect appearance and correct functionality by QC engineers.

The packing team checks again to make sure that the right accessories are included and that the electrical / socket adaptors are correct for your country.

(Please note in the case of region-specific items such as PAL / NTSC TV/Video Color Regions, digital TV, GSM mobile phones etc you are responsible for ordering the correct units and we will send you exactly what you order.)

Your orders are also guaranteed for successful delivery. 


How does the warranty work?

The fault rate on products shipped out by Technogeek is very low. However, sometimes faults develop which couldn’t be detected before, and we will allow you to return the product for testing and a free repair. The warranty exactly lasts for 365 days from the day you have received the product.

In the case of delivery methods or destinations which lack a confirmed delivery tracking date, we will take the assumption that the warranty period starts 30 days after we sent out your order.


Exceptions to Warranty

  • We do not offer warranty or support for products not bought from Technogeek.
  • The user voids the warranty if s/he flashes the firmware of a device, opens the body in an attempt to fix, or otherwise uses the device in a way that is not considered normal usage.
  • The warranty does not extend to free repair / replacement in cases to damage to products, accidental breakage, misuse, or wear and tear. Signs of physical damage may cause us to refuse to provide free repair.
  • Accessories are not covered the same warranty that applies to the main product.
  • Projector Lamps have a special condition applied due to the fact that lifetime depends on hours of use,
  • RC Toys are not covered for your breakage and internal rechargeable batteries are covered by the general battery warranty limitation check here.
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